Customer Service

Contact

Tel:  (484)619-1100
Address*: 
Penn Boot Company
3805 Buck hill cir
Schnecksville, PA 18078
 
*For returns, address may differ.

Returns and Replacements

Must contact PennBootCompany@gmail.com regarding returns and exchanges first, before returning boots. We will provide you with the address to return or exchange your boots. Return address may differ from above.

  • Returns and exchanges will only be accepted within 14 days of the delivery confirmation date.
  • Customer is responsible for return and exchange shipping.
  • When exchanging, Penn Boot Company will send the new pair with complimentary shipping.
  • A full refund of the purchase price will be made promptly upon receiving the product in the same non-worn condition in which it was shipped.  
  • There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
  • All packages are to be fully insured.
  • You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.

     

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