Returns and Replacements
Must contact PennBootCompany@gmail.com regarding returns and exchanges first, before returning boots. We will provide you with the address to return or exchange your boots. Return address may differ from above.
- Returns and exchanges will only be accepted within 14 days of the delivery confirmation date.
- Customer is responsible for return and exchange shipping.
- When exchanging, Penn Boot Company will send the new pair with complimentary shipping.
- A full refund of the purchase price will be made promptly upon receiving the product in the same non-worn condition in which it was shipped.
- There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
- All packages are to be fully insured.
- You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.